FAQs

  • Get support

    We’re here to provide the support you need. Our team is made up of Magento experts with years of experience meaning you know you’ll receive the best support possible.

  • Helping you to achieve compliance

    Data sanitisation and user policies are just a couple of the tools available to help you.

  • Perform releases

    Deploy updates to your production site hassle-free, quickly and often.

  • Does MDOQ have a CI/CD pipeline?

    By using MDOQ you have a full CI/CD pipeline that enables you to both package up work in to deployments (create builds) and deploy them to production. You do not need any other tools. However if you do want to implement custom steps/actions into your builds MDOQ supports custom build steps for packaging your site, as well as a full Rest API you can use to integrate MDOQ with your systems as mush as you wish.

  • Can we use different Git branches?

    Yes! When creating an instance you are asked for a "ticket number" this ticket number the name of the branch. If the branch doesn't exist MDOQ will create it as part of the instance creation, if the branch does exist then MDOQ will use the existing branch.

  • Do you have docs?

    Yes! We have a dedicated documentation site https://mdoq.zendesk.com/hc/

  • Will MDOQ bill me for making instances?

    MDOQ works on a subscription model, you subscribe to reserve a set amount of concurrent instances. You will not be able to exceed your allotted instances, so there are no surprise charges. If you require more instances we would recommended increasing your subscription package.

  • What is an instance?

    An instance is a replication of your website, for development, testing or general investigation.

  • Full DB Backup or Sanitized DB Backup, what is the difference?

    A full backup is a full copy of your production database including customers and orders. A sanitised backup omits all customer/sales information so that instances can be fully protected from risk in a real-world environment. Within MDOQ you can do both. You can even specify "Use sanitized backups for instances" so that development instances don't contain sensitive information.

  • Perform releases

    Deploy updates to your production site hassle-free, quickly and often.