Address: West Road House, 26a, West Road, Buxton, SK17 6HF United Kingdom
Phone Number: 0345 8676391
E-mail: [email protected]
We currently collect and process the following information:
We endeavour to collect and use your personal information only with your knowledge and where required by applicable laws, your consent and typically when you order and subsequently use products and services, make customer enquiries, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys).
We may also collect your information if you request a quote from us whether via a website form or via our live chat in which case it shall be within our legitimate interests to contact you (subject to any preferences expressed by you) to discuss a sale.
The type of personal information we may collect could include, for example, your name and postal address, email address, telephone number and email address.
If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
We may also collect non-personal identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse and products and services viewed or ordered for example. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customised service and experience in the future and to help us develop and deliver better products and services tailored to your individual interests and needs.
From time to time, if you consented accordingly we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail subject to any marketing preferences specified by you.
If you are a business customer, we may store and use your information to contact you for market research and marketing purposes (relying on the soft opt in under applicable legislation) unless you specifically ask not to be contacted for such purposes.
Any social media posts or comments you send to us (on the MDOQ Linkedin page, for instance) will be shared under the terms of the relevant social media platform (e.g. Linkedin/ Twitter) on which they are written and could be made public.
Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
You can write to us at any time to obtain details of the personal information we may hold about you or you may ask us to modify, update or delete such information. Please write to: [email protected] or Chief Privacy Officer, ZERO-1 Ltd., West Road House, 26a West Road, Buxton, Derbyshire, SK17 6HF.
Please quote your name and address together with your mobile and/or account name (if relevant). We would be grateful if you could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
In certain situations (for example, where we have processed your personal data unlawfully), you have the right to request us to "erase" your personal data. We will respond to your request within 30 days from receiving a complaint (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will delete your data but will generally assume that you would prefer us to keep a note of your name on our register of individuals who would prefer not to be contacted. That way, we will minimise the chances of you being contacted in the future where your data is collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.
We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints, support tickets or account enquiries; administering debt recoveries; verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other 'identifiable' information to protect your data from unauthorised access).
We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email and the internet (subject to any preferences expressed by you).
If you have downloaded a white-paper we may contact you by telephone or email to ask your views and feedback on the white-paper you downloaded.
If you have attended one of our events we may contact you by telephone or email to ask your views and feedback on the event you attended.
If you have downloaded one of our webinars we may contact you by telephone or email to ask your views and feedback on the webinar you attended.
If you have consented to receive details of products and services, events and training you can contact us at any time to have your details removed from lists used by us for any or all of those purposes or from lists maintained by our recruitment team, to update your information or to otherwise tell us how you would like to receive information about our and/or third party products and services - the choice is yours.
To update your marketing preferences or to unsubscribe please email [email protected] and quote your mobile and/or account number in the body of the email and tell us what you want us to do (i.e. 'opt-out Email', 'opt-out SMS' etc or if you have previously objected to receiving information by post for example, but would now like to change your mind and receive information then just say, 'opt-in post' in the subject header of your email).
ZERO-1 recognises that its customers are increasingly concerned about how companies protect personal information from misuse, abuse and about privacy in general. ZERO-1 is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.
Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they are encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the Internet and/or World Wide Web. ZERO-1 cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Chief Privacy Officer, West Road House, 26a West Road, Buxton, Derbyshire, SK17 6HF or send an email to: [email protected]
Your information is securely stored in:
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to reuse our services. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.
We shall keep data on our prospect database for a reasonable period (which shall take into account whether you have had contact with us or otherwise actively engaged with us during that time) from receipt subject to an individual's right to unsubscribe or be forgotten at any time.
Active engagement shall mean if you are actively engaging with our online services where you communicate with us or click through from our marketing communications.
For job applicants, if your application for employment is unsuccessful, ZERO-1 will hold your data on file for 12 months after the end of the relevant recruitment process for legal / audit reasons. At the end of the 12 month period (if you have not provided consent under the successive paragraph or engaged in meaningful contact with us during that time) your data shall be deleted or destroyed.
During that period if you have not already done so as part of the application process (or engaged in other meaningful contract with us during that time):
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Chief Privacy Officer, West Road House, 26a West Road, Buxton, Derbyshire, SK17 6HF or send an email to: [email protected] you wish to make a request.
If you have any concerns about our use of your personal information, you can make a complaint to us at Chief Privacy Officer, West Road House, 26a West Road, Buxton, Derbyshire, SK17 6HF or send an email to: [email protected]
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk